FAQ

 FAQs for US plan

  1.  Common Mistakes: Please make sure that SIM number you booked and number on your actual SIM card are same.
     
  2. If the WiFi connection is weak and is interfering with communication: Please try turning off WiFi and restarting it. "
     
  3. If the ""SIM is disabled"" screen appears and you cannot proceed: Your device is locked.
    Please contact your carrier or device purchased store to unlock your device." "
     
  4. Non US profiles are interfering: Non US profiles may interfere with American radio waves, making it impossible to connect. In that case, you can solve the problem by deleting non US profile and installing US profile.
    If there is no US profile in ""Settings"" → ""General"" → ""Profile"" or ""VPN"", please delete it and try restarting."

＊Still device can not connect to internet, please contact us with your IMEI

You will receive a notification email after activation is complete.
Alternatively, please check on your smartphone after activation is complete. "

■For iPhone: ""Settings"" → ""Phone""
■For Android: ""Settings"" → ""Device information"" → ""Device status"" or ""SIM status""

*If you would like to know your U.S. phone number before traveling, please select a start date that is prior to your actual usage date in your activation request."

Yes, if the smartphone you are using has a hotspot (tethering function), you can share the internet with other phones or PCs by enabling the internet sharing function. (The speed of the device using tethering is 3G.)

International calls are prohibited, international calls to Japan and the like are prohibited in principle.

Please note that if you call or text overseas, there may be suspensions before the expiration date of the line or an additional fee.

To call internatiionally, please use third-party apps, such as Messenger, WhatsApp, and LINE, etc.

If you would like to add internation calling to your plan for an additional fee, please contact our customer service.

This service can be used for a set number of days, so if you set it to be used for 7 days, even if you haven't used the service on the 5th day, you will still be charged, and the service will be completed when the 7 days are completed.

Unfortunately, if you lose your SIM card or delete your eSIM, you will no longer be able to use our services.

Please request a new activation using our activation form.

 FAQs for Other plans

If you cannot connect to the Internet, first try restarting your phone.
If you still cannot connect, please try configuring the internet settings manually by following the instructions below.


<For iPhone users>

*Display name and steps may vary depending on iOS

1, Open "Settings"

2, Select "Mobile" → "Mobile Data Network".

Select "New APN" on the top right

Please refer  the input information according to the country you are using from the APN settings here >>


<For Android users>

*Display name and steps may vary depending on your phone model
1, Open "Settings"
 
2, Select "Network and Internet" → "Mobile Network Settings"

3, Select "New APN" or the + button in the top right
 Please refer  the input information according to the country you are using​​​​​​​ from the APN settings here >>

Data SIM supports data service only.
It does not support voice call and SMS.

Data SIM supports personal hotspot sharing to other phone if your phone has a function.
However, in hotspot mode, the network speed may be lower than normal, and the daily high speed data will be consumed faster.

Unfortunately, if you lose your SIM card or delete your eSIM, you will no longer be able to use our services.
Please request a new activation using our activation form.